According to a Gartner study, customer experience is the most common primary focus of those investing in AI. In fact, by this year, Gartner predicts that 80 percent of “customer service and support organizations will be applying generative AI technology in some form...
As risk management grows increasingly complex, financial institutions must adopt new strategies to protect themselves and their customers. Artificial intelligence (AI) is at the forefront of this transformation, enabling more efficient, adaptive systems. For small to...
Artificial intelligence (AI) is no longer just a business buzzword for keynotes and webinars; it’s a critical component driving the next wave of digital transformation. In fact, research suggests 82% of global companies are either using or exploring the use of AI in...
It’s no secret that cyberattacks targeting personal data are on the rise. In the first half of 2024 alone, more than 9,000 data breaches—which may have resulted in over 35 billion potentially compromised records—have been publicly disclosed worldwide. These statistics...
Over one-third of community financial professionals listed interest rates as the most pressing issue of 2024. From heightened regulatory scrutiny to the need for technological innovation to remain competitive, community banks are facing a myriad of challenges in 2024....
