Within the banking industry, a system launch signals the end of the road for a project team, a victory lap for the vendor, and a checkmark for the C-suite. To a community bank, the software is simply a means to an end. The actual value lies in what happens after the...
Community banks are being pushed to evolve in ways never seen before. Cost and integration are two barriers to technology adoption cited most by the industry. The instinct to think through the lens of cost makes plenty of sense for cash-strapped community banks, but...
Community banks have been under pressure like never before due to evolving customer expectations, increased complexities in operations, and regulations that demand more timely and detailed reporting. It seems almost intuitive that the path towards modernization will...
Every community bank has a process that everyone complains about, and nobody fixes. Maybe it’s a loan file that passes through six people before it gets approved. Maybe it is the new customer who still prints a form, signs it, and scans it back in. Or the...
A customer complaint is usually the last sign that a bank’s operations are falling behind, not the first. Long before a customer says an approval took too long, banks are already seeing the warning signs. A loan approval that used to take three days now takes...
